Delivery time

Delivery Time

All products come with an estimated delivery time. However, sometimes a product will require that special bit of extra attention. If this is the case for your order, we will inform you of this right away.
The delivery time for our jewelry is 13 working days, unless it is stated otherwise for the individual product or order. Of course there are several exceptions to the 12 working days delivery time. Signet rings that are set with an layered stone will have a delivery time of 15 to 18 working days.
If you would like to have a customized engraving in your bespoke signet ring, please read more about delivery times on the page signet ring engravings.

Delivery of multiple products

If you order multiple products at once, we will try to deliver them to you bundled, in a single package. The delivery time, in this case, will be the equal to the highest delivery time among products included in the order. If you would like us to send the products separately, do contact us for more information. Our orders are sent through PostNL. After we confirm your order with PostNL you will receive an e-mail containing a track-and-trace code. You can use this code to track your order through the PostNL web page. After you receive the shipping confirmation your order will be delivered within 1 to 2 working days, for delivery in Holland. For Europe this will be within 3 to 5 working days.

Delays

If we shipped your order but you have not received it, we recommend waiting at least 2 to 3 working days. 98% of packages sent by PostNL are delivered within 3 to 5 business day after initial shipping. In some exceptional cases the Postal services may not deliver your shipment within 3 to 5 days. If you have not received your order within 3 to 5 working days, do contact our customer service. In order to help our clients as efficiently as possible we ask that you keep your order number on hand.