If Afterpay/Riverty doesn't work, please let us know at [email protected] We will be happy to look at a solution with you.
If you haven't received an order confirmation, please check your spam mail. If the confirmation isn't there either, please check if the payment went through properly. You can contact our customer service by calling +31 10-7470000 or emailing [email protected]
Until payment has been received for an order, it will not be processed by our goldsmiths.
Did you find the perfect piece of jewelry on our website and put it in the shopping bag? Then you can easily pay through our payment system. This will forward you to a secure environment in which the payment can be done. We offer various possibilities. Below, we will give a brief explanation per payment opportunity.
Do you still have any questions about the payments? Please feel free to contact us.
| Payment methods | Costs |
|---|---|
| Credit card | Free |
| PayPal | Free |
| Maestro | Free |
| WeChat pay | Free |
| Apple Pay | Free |
| Afterpay (NL and BE) | Free |
| Bank transfer | Free |
The following credit cards are valid for payment at DiamondsByMe:
Visa, Master-card and American Express.
There is no additional charge when you pay with a credit card.
PayPal is the worldwide number one online payment method. Do you want to know how this works? Click here. There will be no additional charge when you pay with a payPal.
Maestro is an international payment method that allows you to pay up to a maximum of 10,000 euros securely with your bank card. This is, in fact, a debit card payment method with the characteristics of a MasterCard acceptance. You can read more about this on the Mastercard website. There are no additional fees associated with this payment method.
This payment method generates a QR code. The Chinese customer can link to the payment account or the credit card. The customer scans the code and pays for the order. The amount will then be deducted from the WeChat balance or from the linked account. Payment via WeChat Pay is subject to a spending limit of €10,000. There is no additional fee for paying via WeChat. You should take into account a minimum of two days processing time. This means that the delivery time of your jewelry can be slightly postponed.
With Apple Pay, you can pay up to 10,000 euros via your iPhone in a secure setting. Depending on your iPhone, Apple Pay works with fingerprint recognition or facial recognition. Read this for how payment with Apple Pay works. We do not charge additional fees for this payment method.
AfterPay is responsible for payment after delivery for DiamondsByMe. You will receive a payment request by e-mail from AfterPay, after you have received the purchased product. You can use AfterPay till the amount of €500,- if it’s your first order by AfterPay. Are you familiar with AfterPay, you can order till the amount of €750,-. Would you like to pay with Afterpay for a higher amount? Please contact us. For more information, you can visit the website of AfterPay
There are no extra charges when you pay with AfterPay.
When ordering by bank transfer, you will receive the DiamondsByMe account details. Then you can make your payment at a time of your choice. Please allow a minimum of 2 working days for processing in case of transfer. For international orders, it may take a few more days. If you choose this method of payment, the maximum amount accepted is 100,000 euros. You will not receive confirmation of your order until the payment has been processed. As soon as payment has been received, our goldsmith will manufacture your jewelry. No additional fees will be charged for this payment method.