Early Christmas shoppers get a free gift (worth €399) - Promotion ends Nov 11
If your ring is with us for customization, it usually takes 8 to 14 working days after payment has been received. Of course, we are happy to check the status for you, so if you have any questions about it, please call +31 10-7470000 or email [email protected]
Our customer service has 14 days from receipt of the jewelry to process the return. Within this time frame, one of our consultants will contact you to discuss the next steps. Once your returned jewelry has been received by us, you will receive a confirmation by email. If you have not received this, you can assume that we have not (yet) received the return shipment, or the confirmation is in your spam box.
For orders placed through our website, we offer a 30 days trial period after the jewelry is delivered. Within this timeframe, you can check and fit the jewelry, unless stated otherwise. Custom designs and jewelry ordered with a daily price are not eligible for return. Neither is jewelry where the customer chose a laser engraving. Read more about our terms by scrolling down.
Yes, through our diamond page it is possible to order a loose natural or lab-grown diamond. However, there are conditions attached to this.
Which ones you can read further down on this page.
We understand that sometimes a gift doesn't turn out quite right. That's why we've extended our 30-day reflection period from Oct. 4 to the 1st week of January, so you can store with peace of mind.
You have received your jewelry package from DiamondsByMe! Sometimes a piece of jewelry doesn't fit properly or doesn't meet your expectations. On this page, you'll find information about your options during the 30-day trial period.
At DiamondsByMe, every piece of jewelry is handmade especially for you. When you place an order, our craftsmen carefully choose the materials and work meticulously to create your unique piece of jewelry, tailored to your specific requirements in terms of size, choice of metal and gemstones. As a result, your custom-made jewelry does not fall under the standard distance selling legislation, which usually offers a 14-day return period.
However, we understand that sometimes a purchase is not entirely to your liking. Therefore, against the norm, we offer a 30-day cooling-off period, subject to our return policy. We do ask you to carefully consider whether a return is really necessary, as every piece of jewelry returned is not only a big expense for us, but also has an impact on the environment. By working together, we can reduce waste and promote sustainability.
Check the jewelry immediately upon receipt. If it is damaged or incomplete, contact us within 48 hours. If the package is damaged on arrival, do not accept it and call us immediately: +31 10 747 0000.
You may judge and try on the jewelry during this period as you would in a shop. Be careful: our handmade jewelry is made of precious metals that can scratch. We do not accept damaged or scratched jewelry back.
Not all items can be returned or exchanged. Please note the following exceptions:
Upon receipt, we will send a confirmation and check the jewelry in our workshop. If the jewelry meets our conditions, your purchase amount will be refunded. Processing may take longer after the holidays.
If you have paid via Klarna, please make the payment on time, even if you are returning an item. This prevents extra costs. When your return is processed, we will inform Klarna for the refund. Please note, after payment, we no longer have any influence on the payment process.
Changes in ring size are possible. For resizing to make a ring smaller, we charge from €20 within the return period for gold rings. For enlarging by up to one size, we charge from €25. Other adjustments, prices for platinum, or rings with complex designs are on request.
Rings that are fully set with gemstones, such as eternity rings, unfortunately cannot be adjusted in ring size without recreating the entire piece of jewelry. As these jewels are difficult to resell, this often results in a loss for us. Therefore, we charge a small fee for these adjustments. We recommend buying a replica of the jewelry first to be sure of the correct size.
For help in determining the correct ring size, please contact customer service or use our online ring size help.
For changes or cancellations, contact our customer service team as soon as possible to avoid unnecessary costs and delays. Changes are not possible once an order has been shipped.