Customer service

Info before you order

To order place the item in the shopping cart. Click on ‘add to cart’ and fill in your name, delivery address and delivery preferences. Choose your payment after you click on ‘Place order’.

Delivery and shipping:
You will receive your order within 13 workingdays. All sales prices shown include VAT. The shipping costs will differ for each country.


Pay with convenience at DiamondsByMe. You can pay for your order with:

  • iDEAL online payment through your own bank
  • AfterPay: pay after receiving your order (only in the Netherlands)
  • Credit card: fast and easy
  • Capayable: pay in a period of three months (+ 10, - administration costs)

Time for consideration:
30 days money back guarantee. Within the period of 30 days, you can see and fit the product (unless otherwise stated). Are you not satisfied? Then you can return the purchased items at DiamondsByMe - if reasonably possible - in its original condition with label and packaging within the trial period.

Products that cannot be returned are:

  • Products that have been adjusted according to your specifications
  • Items that are clearly personal in nature or can not be returned due to their nature
  • Items with an engraving on the outside
  • Products that are worn

For details; find the terms and conditions at the General Terms page