Customer service

Lowest price guarantee

DiamondsByMe always guarantees the lowest price

We want you to choose us when you decide to buy an unique piece of jewelry. For this reason we do our best to offer you the best price for our high quality jewelry. A piece of unique handcraft jewelry, which has been made with love by our best goldsmiths, must be affordable.

DiamondsByMe guarantees you’ll get the best price for your purchase. Did you find the same piece of jewelry cheaper somewhere else within 14 days after purchasing? Please let us know! We will refund the price difference back to your account. Please read the following conditions:

  • The product has the same weight and the same specifications.
  • The price difference must be verifiable through a price list, advertisement or written confirmation from the supplier.
  • The similar product is offered by a Dutch publicly accessible (online) store.
  • The price difference must be discernible at the time the customer contacts for the lowest price guarantee.
  • Excluded from our lowest price guarantee are offers, bankruptcy sales, wholesale sales, demo models, damaged goods, etc

We understand that comparing an product on our site with a different piece of jewelry is difficult, but we will handle this correctly.