Customer service

About your shipment

No shipping-costs are charged for delivery within the Netherlands, Belgium, Germany, Luxembourg, Austria and Switzerland.

For delivery to other countries we charge the following prices. (all prices are excl. VAT)

china € 35,00
Czech Republic €15,00
Denmark €15,00
Finland €15,00
France €15,00
Hungary €15,00
Ireland €15,00
Italy €15,00
Lichtenstein €15,00
Norway €15,00
Poland €15,00
Portugal €15,00
Slovenia €15,00
Spain €15,00
Sweden €15,00
United Kingdom €15,00
United States €35,00

Delivery time
All of our products have an indication of the delivery time. There is a possibility that an item needs a little bit more care. If this happens, we will notify you.
All of our orders within the Netherlands, Belgium and Germany will be shipped by PostNL or DHL, for all the other countries, we ship with DHL. When your order has been shipped, you’ll receive an e-mail with Track & Trace code. With this Track & Trace code you can follow your package on the website of PostNL or DHL. After your order has been shipped, your package will be delivered within 1 -2 working-days when it is shipped with PostNL. If your order is shipped with DHL it will be delivered within 1-3 working-days.

  • Shipment of multiple items
    If you’ve ordered multiple items, we’ll try to deliver these items in a single shipment. In this case, the delivery time will be delayed till all purchased items can be shipped. Do you prefer receiving the items in partial shipments? Please contact us. (only for the Netherlands)

  • Delay
    If we have shipped your order, but haven’t received it yet? Please contact us after 3 or 4 working days. 98% of the packages will be delivered by PostNL or DHL the next day after dispatch. Sometimes it happens that PostNL or DHL doesn’t deliver your package within 24 hours. If you haven’t received your package after 3 workings days, please contact our customer service.

  • Packaging
    The packaging material will be adjusted to the piece of jewelry. If you buy a beautiful engagement ring, we will deliver the ring in a proposal box. You can see an example of our packaging material at the top of this page.

  • Discrete shipping
    Your order will be discretely shipped. There will be no logo or name on the package, only DBM B.V. You can be certain that the gift is really a surprise.