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Shipping
Frequently asked questions about shipping
Orders to Hong Kong are shipped DAP. Any import taxes, duties or customs-clearance fees that apply are not included in the price shown at checkout and may be charged to the recipient by the relevant authority or carrier. Your estimated delivery time begins after dispatch.
Secure, insured shipping to Hong Kong
Every DiamondsByMe piece is packed discreetly, sent registered and insured, and delivered against a signature where the selected service requires it. The parcel shows DBM B.V. as the return address; it does not reveal DiamondsByMe or the contents.
Orders to Hong Kong are shipped DAP. Any import taxes, duties or customs-clearance fees that apply are not included in the price shown at checkout and may be charged to the recipient.
FedEx International Economy
FedEx International Economy is the standard Hong Kong option for orders under HK$1,350. It is free and has an estimated delivery time of 4–6 business days after dispatch. You receive a tracking link after dispatch.
Track your delivery
After dispatch, you can follow your parcel with the tracking link. FedEx International Connect Plus also provides recipient delivery notifications. Delivery-management options are available only where the carrier offers them for that shipment.
FedEx Priority (Express)
FedEx Priority is the fastest Hong Kong option. It costs HK$180 for orders up to HK$17,180, with an estimated delivery time of 1–2 business days after dispatch.
FedEx International Connect Plus is free for orders from HK$1,350 up to HK$17,180. Priority is intended for customers who want the quickest delivery; the estimated date remains subject to carrier network conditions and address accessibility.
FedEx International Connect Plus
FedEx International Connect Plus offers a balance of speed and value. Delivery is estimated at 2–4 business days after dispatch. It costs HK$140 for orders under HK$1,350 and is free from HK$1,350 up to HK$17,180.
The service includes tracking, recipient delivery notifications and a direct signature at delivery. Any option to change the delivery date or location depends on the shipment and may be restricted for high-value or signature-required parcels.
DHL Express Worldwide
DHL Express Worldwide is available free of charge for orders to Hong Kong over HK$17,180. The estimated delivery time is 1–2 business days after dispatch. This option applies to shipments weighing 0–1 kg.
The shipment is sent DAP. Any import taxes, duties or customs-clearance fees that apply are not included in the checkout price and may be charged to the recipient.
Hong Kong delivery options and prices
The following options apply to delivery addresses in Hong Kong. Estimated delivery times begin after your jewellery has been dispatched. Your selected service and its price are confirmed at checkout.
| Hong Kong delivery option | Shipping fee | Estimated delivery after dispatch | Delivery details |
|---|---|---|---|
| FedEx International Economy | Free for orders under HK$1,350 | 4–6 business days | Tracked delivery, DAP |
| FedEx International Connect Plus | HK$140 for orders under HK$1,350 | 2–4 business days | Direct signature required, DAP |
| FedEx International Connect Plus | Free from HK$1,350 up to HK$17,180 | 2–4 business days | Direct signature required, DAP |
| FedEx Priority (Express) | HK$180 for orders up to HK$17,180 | 1–2 business days | Priority delivery, DAP |
| DHL Express Worldwide (0–1 kg) | Free for orders over HK$17,180 | 1–2 business days | DAP delivery |
Good to know
All shipments to Hong Kong are sent DAP. Any import taxes, duties or customs-clearance fees that apply are not included in the price shown at checkout and may be charged to the recipient.
Delivery times are estimates from dispatch, not from the day you place your order. If your parcel is delayed or arrives with visible damage, please contact us before taking further action.