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If you are dissatisfied with your order, jewellery or our service, please tell us. We take complaints seriously and aim to find an appropriate solution.
Email us with your name, order number, description and relevant photographs.
For care, resizing or repairs, use our dedicated jewellery service.
Email: [email protected]
Telephone: +31 10 747 0000
Please include your name and order number, a clear description and photographs where relevant. Do not send jewellery until we provide shipping instructions.
We respond within 14 days of receiving the complaint. If a technical assessment requires longer, within those 14 days we acknowledge the complaint and indicate when a fuller response can be expected.
We aim to reach a careful and reasonable solution together.
For resizing, care or repair, use our Service, Care and Repairs page or register the jewellery through our service portal.
For cancellation, returns or exchanges, use our Returns, Exchanges and Cancellations page.
Please tell us if you remain dissatisfied so that we can review the matter again. We are not currently committed to a particular alternative dispute resolution provider. This does not affect any rights available under applicable Singapore law or the right to bring a claim before a court or tribunal with jurisdiction.
If we cannot resolve the matter, you may contact the Consumers Association of Singapore (CASE) for guidance. Where the applicable requirements are met, a claim may also be brought before the Small Claims Tribunals.