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Every DiamondsByMe piece is crafted with care. Many pieces are physically made only after ordering, using the selected size, metal, gemstone, diamond and personal choices. This page explains the options where an item is not quite right, a ring does not fit or something went wrong with delivery.
For many orders, DiamondsByMe offers a voluntary return period of 30 days after receipt. The available option and conditions depend on the jewelry and configuration.
Any rights you have under applicable federal or state law remain available where goods are defective, damaged, incomplete, misdescribed or otherwise not supplied as agreed.
A ring that is too large or too small often does not need to be returned. Our Perfect Fit Ringsizing service offers one size adjustment for an eligible ring within 90 days.
Use our returns route if you genuinely wish to return the order under our voluntary 30-day returns service.
Our label is the recommended shipping method. If you use another suitable carrier for a voluntary return, you remain responsible for complying with the applicable shipping and insurance requirements.
Federal law does not provide a general right to return goods merely because an online shopper changes their mind. DiamondsByMe nevertheless offers a voluntary 30-day returns service for eligible products under the conditions disclosed before ordering. State law may provide additional rights.
The voluntary period begins on the day you receive the order. For one order delivered in separate consignments, it begins on receipt of the last item.
Register the return through our online route or contact us by email and follow the return instructions we provide.
Send the goods within the applicable voluntary period. Direct return costs are yours unless DiamondsByMe expressly agrees otherwise.
Accepted voluntary returns are refunded under the terms disclosed before ordering, normally using the original payment method unless expressly agreed otherwise.
Under the voluntary service, jewelry must normally be complete, clean, unworn, undamaged and in its original condition. We may refuse a damaged or clearly worn voluntary return or deduct disclosed or evidenced restoration costs where we accept it.
This voluntary service is separate from your rights and remedies for faulty, damaged, misdescribed, incomplete or incorrectly supplied goods under the applicable federal and state law.
Product or checkout information given before ordering may specify conditions, contributions or deductions. These apply only to voluntary change-of-mind returns.
More than one condition may apply to one order, for example where a Diamond Selector piece also has an engraving.
The conditions disclosed before ordering remain fixed for that order. Later changes are not applied retrospectively to your disadvantage.
Offering or accepting a voluntary return does not limit your rights or remedies under applicable federal and state law.
Many pieces exist only as a digital 3D design before ordering and are physically made to the selected size, metal, configuration and stone. The setting may be adjusted and finished to the chosen stone, whose dimensions and proportions may be individual.
Made-to-order production, individual specifications and personalization may affect eligibility under our voluntary returns service. The applicable conditions are stated before ordering.
We generally accept a voluntary return where the jewelry is:
If something is missing, assessment may be paused. Under the voluntary service, the product must be returned with all certificates, documents, packaging and essential components. A return may be refused or applicable evidenced costs may be deducted where these conditions are not met.
For a change-of-mind return, direct costs are paid by the customer where disclosed before ordering.
For a justified claim involving faulty, damaged, incomplete, misdescribed or incorrectly supplied goods, DiamondsByMe pays the necessary reasonable return costs.
A restriction to one item per customer may apply only within the voluntary service and only if clearly disclosed before ordering. It never applies to a claim about faulty or incorrectly supplied goods under the applicable federal and state law.
Use a reputable tracked carrier and full-value insurance, strong neutral packaging and “DBM B.V.” as recipient. Do not identify the contents as jewelry.
Where you independently choose the carrier, we are not responsible for loss, damage or delay before receipt, except where applicable law or our own fault provides otherwise.
We send confirmation after physical receipt and registration. Our workshop checks completeness, condition, certificates, documentation, alterations and the applicable voluntary return terms or warranty claim.
Accepted voluntary returns are refunded according to the terms disclosed before ordering. Remedies for defective or incorrectly supplied goods are provided as required by the written warranty and applicable law.
The voluntary returns service is separate from remedies for faulty, damaged, misdescribed, incomplete or incorrectly supplied goods.
The written warranty and applicable federal or state law may provide repair, replacement, refund or other remedies for defective or incorrectly supplied goods. The available remedy depends on the warranty, the nature of the problem and applicable law.
No voluntary contribution, cleaning charge or percentage deduction applies to a justified warranty or statutory remedy.
A Custom Design is jewelry specially designed for you and not available as a standard website product, including a substantially adapted design, a piece based on a sketch or photograph, a specially developed model or 3D design, or another configuration clearly intended for one person.
Custom Designs and goods made to your specifications or clearly personalized are generally excluded from the voluntary returns service. This is stated before ordering.
Rights under applicable federal and state law remain if the item is faulty, damaged, misdescribed or not made to the approved specification.
An engraving or other personal treatment may make jewelry clearly personalized.
Where we voluntarily accept a ring with a removable simple internal engraving, $50 is deducted from the voluntary refund for removal and restoration.
Visible or strongly personal treatments are generally excluded from voluntary returns, including an external engraving, signet engraving, fingerprint, family crest, monogram, personal image, special symbol or clearly personal wording.
No contribution applies where we carried out the engraving incorrectly or contrary to the order.
Through our diamond page you select a particular natural or lab-grown diamond with its own dimensions and characteristics. The jewelry is then physically made and the construction and setting are specifically adjusted and finished to that diamond’s exact dimensions and proportions.
It is made and finished to the selected diamond’s individual dimensions and is therefore subject to the specific Diamond Selector conditions within our voluntary returns service.
We nevertheless offer this voluntary option:
These amounts never apply to a justified claim involving a fault, incorrect manufacture or incorrect delivery.
A loose diamond is treated separately below.
Where an individually selected combination materially affects the item’s manufacture or resale, a specific deduction may apply within the voluntary returns service if disclosed before ordering.
Within the voluntary service, a fixed deduction of exactly 10% or 15%, minimum $50, may apply. The exact percentage is determined and disclosed before ordering. It is not applied to a justified warranty or misdelivery claim.
A current material price or priority supplement does not limit rights under applicable federal and state law.
Where a priority service starts at your express request, the completed priority element may be non-refundable within a voluntary cancellation or return if this was disclosed beforehand.
The jewelry’s voluntary return eligibility remains governed by its specific terms. Remedies for defective, damaged, incomplete, misdescribed or incorrectly supplied goods under applicable federal and state law are unaffected.
You may carefully inspect and try on the jewelry. Examples of wear or damage include scratches, dents, bending, marks, missing stones, damaged settings or clasps and other evidence of wear.
Under the voluntary service, the product must normally be complete, clean, unworn, undamaged and in original condition. We may refuse a damaged or clearly worn voluntary return or, if accepted, deduct disclosed or evidenced costs of inspection, cleaning, polishing, repair and restoration.
Contact us before returning high-value jewelry so that a fully insured method can be agreed.
Within the voluntary service, an exact deduction of 10% or 15% may apply where disclosed before ordering. The percentage is fixed for that order. It does not apply to a justified fault or misdelivery claim.
Within the voluntary service, earrings are accepted only if complete, clean, unused and undamaged. For stud earrings, a cleaning contribution of $50 may be deducted where disclosed before ordering.
Within the voluntary service, earrings are accepted only where they meet the disclosed hygiene and condition requirements. This does not limit rights under applicable federal and state law where earrings are faulty, damaged, misdescribed or incorrectly supplied.
Contact us before returning from a country other than the delivery country or from a different sender address. The return label, insurance, customs documents, tax and import formalities may be affected.
Do not return from outside the European Union without instructions. Within the voluntary service, additional costs caused by ignoring clear instructions may be charged where disclosed and legally permitted.
Alteration by another jeweler or third party may affect the voluntary return service.
It does not automatically remove rights under applicable federal and state law. We are not responsible to the extent the reported issue was caused by that alteration or can no longer be reliably assessed because of it.
For an accepted voluntary return, amounts are refunded under the conditions disclosed before ordering. The portion paid with DiamondsByMe store credit is normally restored as credit and any money portion refunded to its original method.
Register the return with DiamondsByMe. Do not stop or alter payment without also following our returns process.
After receipt and acceptance, we notify Klarna. Klarna then adjusts the invoice or refund under its processing times. Payment obligations continue until Klarna processes the return unless Klarna says otherwise.
A loose diamond existed before the order and may be eligible for the voluntary returns service under the conditions disclosed before ordering. Consumer guarantees and remedies for faulty or incorrectly supplied goods remain unaffected.
An original GIA or IGI certificate is an essential part of the diamond. Return it with the diamond. Missing certification may pause assessment. A voluntary return may be refused if it is not provided.
For sizing, warranty, damage, care or repairs, visit our Service, Care and Repairs page.