Return and Exchange

Trial period & return policy

A trial periode of 60 days applies for DiamondsByMe items, starting the day of delivery.
Within this period you can see the product, try and/or review, unless otherwise stated.
After receiving the product, check for damages and complete delivery. If this is not the case, please contact us as soon a possible.

If you are not satisfied with the product, you can return the order:

  • Within the trial period of 60 days.
  • If the item is complete, undamaged and in original condition and packaging.
We advise to send the package by registered mail. According to the general terms of homeshopping this is not obligated, considering that the responsibility of the shipment is yours. When you send the package by registered mail, you are insured against the unexpectedly loss of the package. You are responsible for a safely shipment of the package.

Some items you can not return or exchange, this involves:

  • Products which are engraved on request. Jewelry with engravings on the inside of the ring can be returned, but jewelry with engravings on the outside like fingerprints or special custom engravings can not be returned.
  • Products that are no longer in original condition due to a result of wearage or other damage. If you still wish to return or exchange it, we will charge costs for recovering the ring to original condition.
  • Products that are modified according to your request.

For details, see our General terms.

Do you want to return the product? The paid amount will be refunded within 14 days after receiving the termination of agreement.
In case of paying afterwards by Afterpay, this digital giro will be cancelled within the same period.

How to return/exchange your order

In order to handle your return or exchange as quickly as possible, we ask you to follow the steps bellow;

The form for returning the product is included with the received package, but you can also download our return form.
If you have a problem with opening the document, you can download the latest version of Adobe Reader: Adobe Acrobat Reader

Only use this form if you want to return a item, exchange the model or repair the product.
However, a return will always be judged by our return department to check if the case meets the requirements of our return policy.

You can send the package to:

DBM BV
Rijsdijk 146
3161 EW Rhoon
Netherlands

Return shipments

We always advise clients to send the package by registered mail (signature on delivery). If you have a registered package that has been returned to us, it doesn’t need extra insurance. Return costs are for the customer’s account.

We will handle the return as soon as possible, within 14 working days. If a refund of the purchase price is desired, the purchase price will be refunded within 14 days after termination of the agreement. If you want to know if your package has been arrived, we advise you to check the Track & Trace code that you received from us.

Is your item damaged? Please read the page on Warranty and defects.

Exchanges

The exchange of an item for the same item in a different size or color, is considered as a new order. You return the old order within the trial period and order the new product by filling in the return form. The cost of the return shipment are for own account. Should a product be exchanged by an error or a defect by us, the costs are obviously at our expense.

CAUTION: Did you choose for payment through giro (AfterPay)? We always recommend to make the payment. Even if you return a model or wish to exchange it. DiamondsByMe is not responsible for any additional costs resulting from a late payment.

Resize

Of course we can resize your ring for you.

  • Up to 1 size larger or smaller, we have a service charge of €15,- (up to 1 months after delivery)

For rings made of Platinum and rings that are set around with precious stones (eternity), different prices apply. For this we give you a quotation first.

Repairs will be handled according to the day of receipt. The jewelry will be repaired within 7-14 days. We will keep you informed about the reparation and solution.