If your ring is with us for customisation, it usually takes 8 to 14 working days after payment has been received. Of course, we are happy to check the status for you, so if you have any questions about it, please call call +31 10-7470000 or email [email protected]
Our customer service has 14 days from receipt of the jewelry to process the return. Within this time frame, one of our consultants will contact you to discuss the next steps. Once your returned jewelry has been received by us, you will receive a confirmation by email. If you have not received this, you can assume that we have not (yet) received the return shipment, or the confirmation is in your spambox.
For orders placed through our website we offer a 30 days trial period after the jewelry is delivered. Within this timeframe you can check and fit the jewelry, unless stated otherwise. Custom designs and jewelry ordered with a daily price are not eligible for return. Neither is jewelry where the customer chose a laser engraving. Read more about our terms by scrolling down.
You have received the package containing the jewelry! It is possible that the jewelry will not fit or is unfortunately not what you expected. On this page you can read more about the trial period we offer you.
Each piece of jewelry from DiamondsByMe is made to order, which means that our products are uniquely made for the customer in the chosen size, metal and set with any precious stones. This means that all products are made especially for you and do not fall under the law on remote selling for e-commerce, which is usually 14 days. Even if our jewelry is uniquely made for you, we offer you a 30-day trial period if the conditions are met.
Our advice is to check immediately after receipt of the item that it has been delivered undamaged and complete. If this is not the case, we kindly ask you to contact us within 48 hours of receipt. If the package is damaged on arrival, please refuse to accept it and call us on +31 10 747 0000.
During the 30-day trial period you may of course view, assess and/or try on the jewelry as you would be allowed to do in an actual shop. Don't forget to be careful. Please note that the handmade jewelry is made of precious metals that can scratch, and we cannot take back jewelry that has been damaged or scratched in any way.
You can request a return or exchange by following the steps below. DiamondsByMe is not responsible for lost or damaged return shipments.
Starting in early December, our goldsmiths will be working full-time to process all orders for the holidays. During this time you will be able to return your jewelry, but repairs or adjustments will not be processed until January.
We advise customers to always send the parcel by registered mail (signature for receipt) in case of loss or damage. If you return a package to us by registered mail, you shall bear the costs for the return shipment. Returns will be processed and assessed in the order in which they are received. You will be kept informed of the status. Returns will be handled within 14 days of receipt. The purchase amount will be refunded immediately during processing. Have you chosen to pay by in3? If the order is revoked, the payment obligation of in3 will also lapse In order to process your return or exchange request as well and as quickly as possible, we ask you to follow the step-by-step plan below;
If you are not satisfied with the item, you can return it within 30 days. The exchange of an item is considered as a new order. You can return the old order within the trial period and pass on the new order to us via e-mail [email protected]. Some items cannot be returned or exchanged. These are:
Please note that each customer is permitted to return one piece of jewelry, that meets the terms and conditions. Any following order is considered a final sale once the previous jewelry piece is returned.
You shall bear the costs for the return shipment. If an article is exchanged due to an error on our part or due to a defect, we will of course bear the costs.
PLEASE NOTE: If you have chosen the 'acceptgiro' payment method for your order, we always advise you to complete the payment. Even if you return a model or wish to exchange it, we advise you to pay the AfterPay invoice. This prevents unwanted increases while we are processing your return or exchange request.
If you buy a ring from us, in most cases it can be custom made. If the ring has to be reduced by one ring size, we charge a special rate starting at €15 for gold and silver rings within the 30-day trial period, including reshipment. For an enlargement to a maximum of 1 size within the trial period, we charge a starting rate of €20 for gold and silver.
Different prices apply for rings made of platinum and rings set around with precious stones. We will be happy to give you an estimate first.
The jewelry offered for repair will be processed and assessed in the order in which it is received. You will be kept informed of this. As soon as we know more about the warranty, we will present this solution to you as soon as possible. The repair period is between 7 and 14 days after which the jewelry can be returned.
Fully set eternity rings, vintage rings or rings with extraordinary details cannot be adapted in order to maintain the model. So pay extra attention that you order the right ring size when purchasing these rings.
For help in determining the correct ring size, please contact Customer Service or use our online help with ring sizes.
After receipt of the return shipment we will send you a confirmation of receipt and the jewelry will be forwarded to our workshop for quality control. In case of defects or an incomplete return, we will contact you for further processing.
If the return of the handmade product complies with the conditions, the purchase amount will be refunded to the payment details known to us. Please bear in mind that after the holidays there will be more packages in the exchange and returns department, so processing will take longer than usual.
If you wish to change or cancel your order, please call our customer service on +31 10 747 0000. We will inform our workshop as soon as possible about changes and cancellations relating to the creation of jewelry. Some changes to an item of jewelry may result in costs and delays and a later dispatch date. We are unable to process any changes or cancellations of orders that have already been dispatched.
Diverting packages to alternative addresses is not possible if the package is already on its way. For questions about changes of address during transit, please contact the carrier.